FAQ

Pacific Cay partners with Printful for the fulfillment of all our products. Printful is a trusted fulfillment partner known for its high-quality printing and shipping services.

Printful is a print-on-demand drop shipping and fulfillment company that helps businesses like Pacific Cay create and sell custom products with ease. They handle everything from printing and packaging to shipping and customer service.

Pacific Cay seamlessly integrates with Printful's platform to manage product creation, order fulfillment, and shipping logistics. When you place an order with us, Printful takes care of printing, packing, and shipping the products directly to you or your customers.

Pacific Cay maintains strict quality control standards to ensure that all products fulfilled by Printful meet our brand's high-quality expectations. We regularly review product samples and monitor customer feedback to ensure satisfaction with every purchase.

If you encounter any issues with an order fulfilled by Printful, such as misprints, damages, or shipping delays, please contact our customer support team at support@pacificcay.com. We'll work closely with Printful to resolve the issue promptly and ensure your satisfaction.

Yes, once your order is fulfilled and shipped by Printful, you'll receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery through the carrier's website.

Yes, Printful manages returns and exchanges for products fulfilled on behalf of Pacific Cay. If you need to initiate a return or exchange, please follow the instructions provided by our customer support team, and we'll guide you through the process.

General sustainability statement Sustainability is important to Pacific Cay. We’re getting greener every step of the way, while still providing you with the quality products you deserve. Around 85% of all textiles produced by the fashion industry end up in landfills, making it a major contributor to environmental damage. What’s more, one in every five items produced by the fashion industry reaches landfills without being worn even once. As Pacific Cay works with on-demand suppliers, we only produce items we get an order for, avoiding textile waste from overproduction. Our printing partner’s high-quality printing tech creates almost no wastewaters and uses less energy than standard industry printers. Production Each product you see in our catalog is made on-demand—once you place an order, we produce it specifically for you. This allows us to avoid overproduction and textile waste, and we’re continuously working toward greener production. Printing tech and materials Direct-to-garment printing Our clothing designs are fulfilled using various methods. Many of our products are printed with the direct-to-garment (DTG) technique, which is a printing method where ink is first sprayed directly onto the garment, and then it soaks into the fabric. It’s like printing on paper, but on clothing. We use Kornit printers that generate almost zero wastewater and use less energy than standard industry printers, which lowers our carbon footprint. Note: This method is typically used for products with high cotton fabric content, like t-shirts, hoodies, tote bags, etc. Embroidery At Pacific Cay, we embroider our products with Oeko-TexTM certified threads, meaning they’re safe for both adult and children's clothing. Compared to printing, embroidery is generally more durable and produces less environmental waste. Eco-friendly product materials There are a lot of reasons why a product or material could be considered sustainable. Currently, at Pacific Cay our eco-friendly product collection consists of items made of at least 70% organic or recycled materials, or a mix of these materials. Statement about production times Each product you see in our catalog is made-on-demand, which means once you place the order, we start working to get it to you. It takes time for us to create and send out the product, but making each order on-demand allows us to avoid overproduction. This way we get to take care of you and the planet we all share. Product packaging At Pacific Cay all apparel products are packed in post-consumer recycled (PCR) plastic mailers. The amount of PCR in the packaging will differ depending on where your order gets printed, but it’s at least 50% for the outside (white or grey) poly mailer bags and at least 30% for the inside (clear) bags used in multi-item shipments. PCR packaging is made from everyday items, like used plastic bags and bottles. This material protects your order just as well as regular plastic bags, however, choosing PCR over first-use plastics reduces the environmental impact plastic has on our planet.